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Orders are usually processed within 1–2 business days. Standard delivery within Australia generally takes 3–8 business days after dispatch. Regional and remote areas may take a little longer.
Yes. We offer free standard shipping on all orders Australia-wide. Any available express delivery options and charges are shown at checkout.
As soon as your order has been dispatched, we’ll email you a shipping confirmation with your tracking number and a link to follow its journey.
Eligible unworn items can be returned within 30 days of delivery, with their original tags and packaging. For hygiene reasons, swimwear must have the hygiene strip intact. Items that are faulty, unsafe or not as described are covered by your rights under the Australian Consumer Law.
We accept major debit and credit cards, Apple Pay, Google Pay, PayPal and Shop Pay where available. Afterpay and any other additional payment options enabled for your order will be displayed securely at checkout.
We’re happy to help. Contact the Charlotte Sydney customer care team through our Contact page and include your order number if your question relates to an existing order.
Enjoy free standard shipping on every order across Australia. Delivery to regional and remote locations may take a little longer.
Questions about your order? The Charlotte Sydney team is ready to help through our Contact page.
Return eligible unworn items within 30 days.
