PRIVACY POLICY

Last updated: 1 June 2026

Charlotte Sydney respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and share information when you visit charlotte-syd.com, place an order or contact us.

Information We Collect

We may collect:

  • your name, email address, phone number and delivery address;

  • billing, payment and transaction information;

  • details about your orders, returns and customer service enquiries;

  • your IP address, browser, device and website activity; and

  • marketing preferences and information collected through cookies.

Complete payment card details are processed securely by Shopify and our payment providers and are not stored directly by Charlotte Sydney.

How We Use Your Information

We use personal information to:

  • process and deliver orders;

  • provide tracking information and customer support;

  • process returns and refunds;

  • communicate with you about your order;

  • detect fraud and protect our website;

  • improve our products, website and advertising;

  • send marketing communications where you have agreed to receive them; and

  • comply with legal and regulatory obligations.

We do not sell your personal information.

Shopify and Service Providers

Our online store is hosted by Shopify. We may share information with trusted service providers that help us operate the store, including Shopify, payment providers, delivery companies, analytics providers, advertising platforms and professional advisers.

These providers may only receive information reasonably necessary to perform their services.

Chinese Suppliers and Overseas Disclosure

Our products are sourced from suppliers and fulfilment partners located in China.

To prepare and deliver an order, we may provide these suppliers with information such as your name, delivery address, phone number and details of the products ordered.

Your information may therefore be processed outside Australia, including in China and in other countries where Shopify or our service providers operate. We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy laws.

Cookies and Advertising

We use cookies and similar technologies to operate the website, remember your preferences, analyse website traffic and measure or personalise advertising.

You can manage cookies through your browser or the cookie settings available on our website. Disabling certain cookies may affect how the store functions.

Marketing Communications

We may send promotional emails or messages where you have consented or where otherwise permitted by law.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us. Unsubscribing from marketing will not stop essential communications relating to your orders.

Information Security and Retention

We use reasonable administrative, technical and organisational measures to protect personal information.

However, no online service or electronic transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, resolve disputes and comply with legal, accounting and regulatory requirements.

Your Privacy Rights

Subject to applicable law, you may request:

  • access to the personal information we hold about you;

  • correction of inaccurate or incomplete information;

  • deletion of your information where legally permitted;

  • withdrawal of your marketing consent; or

  • information about how your personal information has been used or disclosed.

We may need to verify your identity before completing a request.

Privacy Complaints

If you have a privacy concern or complaint, please contact us first. We will review your request and respond within a reasonable period.

Changes to This Policy

We may update this Privacy Policy when our business practices, service providers or legal obligations change. The current version will always be published on this page with the latest revision date.

Contact Us

For privacy questions, requests or complaints, contact:

Charlotte Sydney
Email: info@charlotte-syd.com